Archive for category hospitality
Dress to Impress
Posted by hotelnerd in About Me, Career Planning, Doctor Who, hospitality, hotel, nerd, wife, work on February 11, 2012
So in my previous post I mentioned that I had been job interviewing lately. This last Wednesday one of my prospective employers and ask me for my salary requirements. I hate this situation quite frankly. I don’t want to undersell myself, but I also don’t want to spout off some ridiculously big number that’s going to totally turn them off. Put on the spot I gave them a number that was a little bit less than my absolute bottom dollar. They said it was a realistic number and said they would be back in touch later that night or the next day. I figured the one saving grace in this situation is given that the hotel is part of a major management company brand, their corporate HR wouldn’t let them pay me less than what their Standard Operating Procedures say is the “minimum” for the position.
Wednesday crawls by for me as I rehash the 45 second conversation over and over again. My wife and I meet up and drive to dinner with her parents to celebrate her mother’s birthday. Shortly after we arrive (late) my beautiful new Droid RAZR starts to vibrate and the sound of the TARDIS coming in for a landing starts to warble from my phone. I whip my phone out at the table and seeing the caller ID know instantly that it’s my prospective employer. I slide my finger across the screen to answer it and nothing happens. The touch screen has frozen! I start to stab my finger at the screen trying to get a response and verbally threaten to throw the damn thing against the wall as the call continues to ring and finally goes to voicemail. By this time I have committed to restarting the phone and as it reboots I excuse myself from the table to go listen to the message and hopefully return the call.
The call was everything I hoped for and more. I had trouble not bursting into giddy laughter when she told me the salary, because it was substantially more than what I asked for. I officially accepted the position on the spot, and happily so. I knew that the other property I had been interviewing with wouldn’t be able to beat the number, because of their size and location. So she spelled out the “offer” for me over the phone while I did a quiet little happy dance outside the Red Lobster.
Finished with the call, I strode back into the restaurant. As I rounded the corner to my family’s table I put on a mock “defeated” look on my face and slumped my shoulders. Just to fake them out. I didn’t let the charade last long and the dinner turned from a pure birthday party to a partial celebration of my new position.
Today my dear wife and I went clothes shopping. My current property is a big resort, and fairly informal in dress code. All the managers where khaki slacks and polo t-shirts. This just won’t fly at my new employer. I had two suits already hanging in my closet, which I had worn on my two interviews, but I’m going to be wearing a suit every day to work now, and I don’t get supplied with a uniform. And my selection of ties and dress shirts was also woefully inadequate. My wife and I share a philosophy that you don’t dress for the job you have, you dress for the next job you want. We put that philosophy to work on this particular trip. This was an investment in our future.
Thankfully the Men’s Warehouse was having one of their big sales. Went I bought my last two suits it was “Buy One get one 50% off” this time it was “Buy One get One Free”! It was quite the experience, but it’s fun clothe shopping when you’re buying nice stuff, have the money, and you have someone walking you through the whole process. My wife quite enjoys the sight of me in a suit, so despite the final price tag on the excursion, she thoroughly enjoyed herself. She’s also quite looking forward to the prospect of me wearing a suit to work every day.
In the immediate future we’ll need to move. The commute from where we live is just unmanageable for more than a month or so. Even with the strategic use of mass transit, it’ll be horrendous really. However, we were already thinking about moving as we’ve completely outgrown our old place. This new job just changes where we’re looking, and makes it a bit more pressing.
My new hotel besides being fancier, is more than 10 times bigger than my current employer, it’s part of a massive management company. The salary reflects that, my staff is growing tremendously, it’ll be very challenging and exciting. It’ll finally make it worth going off and getting a BS in Hotel Management! And put me on the right track to further advancements. And considering about 3 months every year I’ll be the graveyard manager on duty and this hotel is in a major metropolitan downtown, it should give me plenty of blogging material. So long as I remain discreet.
Don’t be a Scrooge This Holiday Season
Posted by hotelnerd in Bad People, Being a manager, Guests, hospitality, hotel, Hotel Guests, I said good day!, travel, Travel Tips, Traveling on December 23, 2011
I’ve talked a lot about tipping before. Specifically about tipping the hospitality professionals that service you when you’re at a hotel. That’s an important word “professionals” we don’t do it for fun. OK…not just for fun. We do it to get paid as much as because we find some enjoyment from it (those of us that aren’t twisted bitter Gollum like creatures). I’m of the firm belief that tipping is one of the smaller expenses you encounter while traveling, but that doesn’t mean it should be ignored. Far from it, and the nicer of a place you’re staying at, the less of a cheap bastard you should be.
A fellow blogger and hotel worker, The Hook, had a recent post on this exact matter. Here is his post: The Hook’s Definitive Guide to Tipping and Service I recommend you read it if you travel even a little. Even if you’re staying at a Motel6 you should tip your housekeeper at least.
I left a comment on his post that I felt like highlighting here.
Don’t forget that tipping your Housekeeper, Concierge and the Valet is just as important as the Bellman. And the 55 cents you had at the bottom of your pocket and you dumped on the dresser and didn’t feel like picking back up before leaving doesn’t count as a tip for housekeeping, it should just count as littering you cheap douchebag. How much did your car cost? Or how much will it cost if the valet dings up your rental? Throw the guy a tip or park your own car. And you know how the Concierge knows about that really awesome restaurant they sent you to? They went and eat there, and only occasionally did they get some sort of “industry deal” to do it, and the hotel likely didn’t pick up the tab. They likely paid for it out of their own pocket, so that they could experience it, recommend it to you, and improve your vacation, throw a few bucks into the cause. If you don’t have cash hit the ATM. If you’re not willing to tip, then stay at a Motel 6 or stay home.
And I can’t agree more that you need to actually express to the Front Desk what your expectations and needs are. And it’s so much easier to accommodate those requests if you ask while you’re at the desk, before you get into the room. We’re not mind readers. But we are very good listeners.
It’s nothing I haven’t said before. But I think it bared repeating.
Lastly, I wanted to share these two pictures I snapped from my phone while checking rooms a couple of weeks ago. These rooms were right next door to one another, are identical in size and layout, and yet one was noticeably messier than the other, there was also one other noticeable difference.
All the piles put together added to a little under $4, which for the size of the room is descent. If everyone left $4 I wouldn’t have anything to complain about. This was just insulting because they don’t know that I’m going to come along, find this crap, scoop it up, and turn it into dollar bills for my housekeepers. I can’t even tell if they were trying to send a literal message or not. It doesn’t seem to spell anything to me. Seems more like coins stacked into a giant middle finger, or at least that was the message I received. It’s not like they were too lazy to go out, get dollar bills, and leave a real tip, this probably too more energy than that. And this wasn’t just the bottom change in their pocket that they dumped out the night before and decided they didn’t want to bother picking up. This was someone’s idea of a joke. One of my female staff said “That would be like a guy offering to buy me a drink at a bar and ordering a water!”
This is far and above what they needed to leave. This person probably has worked in some sort of service industry in the past. Either that or has money and doesn’t mind sharing it around. Either way they’re awesome in my book. That’s a tip that says “I know there are some cheap bastards out there. I’m going to make up for it.”
Now does anyone want to guess which room was a bigger mess? The stacks of change or the $20 bill?
I won’t even dignify that with an answer. I think we all know what the truth is.
Good day to you.